Based on story stream below, it appears the solution specialist indicated has not eliminated this issue... 話の流れからすると、専門家が示した解決方法では、この問題を撲滅できないようだ。。。

Pushing xxx button, following window appears. (Displayed contents are different depending on customer specification and user level.) xxxボタンを押下すると、次のウィンドウが現れます。 （ユーザレベルや顧客仕様によって表示内容は異なります。）

Q:When trying closing window by OK button, following window is shown.A:This means xxx data file is not found. Confirm existing this file or not. If there is no data, prepare this file or select existing one. Q:OKボタンで設定画面を閉じよう…

A:Does communication breakdown cause interface timeout error?B:(No.)It causes the machine stops waiting for response. So, we either reboots or resets present status to continue.A:I see, it seems timeout function is disabled for the product…

I think this issue is same as A of X company. Please see attached email to recall... Currently s/w is monitoring with A in X. But, not finished. So, B does not have this modification yet. (maybe, this have not occurred in X any longer. If …